FAQ + Important Information

Please read before purchasing!

If you have any other questions or concerns, please visit the contact page.

  • My jewelry is made made of flameworked soft and/or borosilicate glass. The material it is attached to varies and if known will be listed in the description of the item.

  • Yes! All of my work is handmade by me (pun intended with HAN MADE). Because of this, none of my pieces are identical and my glass beads sometimes vary in color/size from the photo posted on the website. In other words, the piece you order is unique to you!

  • Most of my pieces are made from stainless steel and/or hypoallergenic metals. All of the material used for each piece is listed in the description. If you have an allergy to any material and are concerned about ordering my work, please reach out to me via email or Instagram. Most of the time I will be able to accommodate to make an allergy-free piece for you.

  • ☆ STORAGE: It’s best to keep the jewelry in a secure, cushioned jewelry box by itself. Avoid hanging the jewelry on a stand or holder.

    ☆ CLEANING: Gently rub the glass with a microfiber cloth or similarly soft fabric. If needed, rubbing alcohol can be used in small amounts to gently wipe the glass down.

    ☆ AVOID: Soft glass will shatter in a direct flame, so avoid heating any of the glass. Remove before showering, swimming, putting on lotion/perfume, sunbathing, changing clothes, and going to sleep.

  • If the yarn I use for a piece is known, it will be specified in the description. Some work I make is from thrifted yarn and therefore type of yarn is unknown.

    ✩ To wash your crochet, gently hand wash with cold water and a soft detergent. DO NOT ring the crochet to dry as that can ruin the stitching. Instead, gently squeeze the water out and lay out flat to dry + out of the sun.

  • Most items are made upon order, so you should expect the pieces in 3-4 weeks unless told otherwise. You will receive an email once your item is shipped.

    I currently do not accept international orders.

  • Yes, I am happy to fulfill custom orders - whether it’s a variation of an item on my website or something totally new. To request a custom order, please reach out to me via Instagram or email.

    I cannot guarantee that I will accept your custom request, but I am always happy to consider it.

  • I accept returns on items up to 60 days after purchase with a full refund or exchange. After 60 days, I do not accept returns or exchanges. Please read below for options:

    IF THE GLASS BREAKS WITHIN 60 DAYS: Full refund OR exchange for the same or new item. *requires photo evidence

    IF THE PIECE OF THE JEWELRY BREAKS (NOT THE GLASS) WITHIN 60 DAYS: I can fix the piece and with free shipping & handling OR I can issue a refund or exchange with item shipped back to me (free of cost). *requires photo evidence

    UNSATISFIED WITH YOUR PIECE: I can offer a refund with the item shipped back to me OR can offer an exchange of items; shipping not included in either of these cases.

  • ✩ Instagram: @_ han.made.art _

    ✩ Email: info@hanmade.art

    ✩ Contact me directly through the website

    Note: It may take up to a week for me to reply. If I do not reply within 7 days, please free to follow up.

  • I often vend at markets in-person! Please note that the prices of each piece is typically listed on a sliding scale. I will not honor this price unless noted otherwise.

    If you saw a piece at my booth that is not on my website, please check my Depop @hanmadeart! I list all of my pieces on my Depop page.